Terms & Conditions
REVISION POLICY
The allotted number of revisions is based on your selected package and you can demand as much revisions as stated in your package details. We focus on providing the best services to our customers and will continue revising until your needs are met. You are not liable to pay additional price if the design concepts are not changed. You will have your revised logo design in 48 hours. While all website design revisions will be delivered in 24 hours and all web development revisions will be delivered between 24 to 48 hours (depending on the revision complexity).
NEW ORDER TURNAROUND TIME
REFUND POLICY
Uptownlogos’s refund policy will be void if;
- You have chosen All in one package.
- The primary design concept has been approved.
- You have demanded revisions.
- The cancellation has been made due to reasons non-related to the company.
- The company has not been contacted for more than 2 weeks of the project.
- The company’s policies, or policy, have been violated.
- Another company or designer has been approached for the same project.
- The creative brief is lacking in the required information.
- A complete design change has been demanded.
- The claim has crossed the given ‘request for refund’ time span.
- The business is closing or changing name or business.
- Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that do not pertain to the service will not be subject to refund under any circumstances.
- If a client subscribes to a service bundle and happens to be dissatisfied with a particular service, a refund will only be applicable to that particular service and ‘not’ the entire bundle.
- No refund can be claimed/processed once after the final files have been delivered to you following your request.
- Refunds and revisions explicitly do not apply to items offered free.
- The client will not be entitled to any refunds after 30 days, from the date of purchase.
- Services including but not limited to Social Media, SEO, Domain Registration, and Web Hosting are not entitled to a refund under any circumstances.
- In the case of websites, refunds will not be entertained once the client has approved the design and the website is sent for development.
Note: Uptownlogos holds all rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the designs for any purpose; they will be the sole property of Uptownlogos. The company will be the rightful owner of the designs.
CLAIM YOUR REFUND
After you have received your refund, you will not have any rights to any designs submitted by Uptownlogos, the information will be submitted to the Copyright Acquisition of the Government Copyright Agencies to maintain legality.
QUALITY ASSURANCE POLICY
100% SATISFACTION GUARANTEE
- Our unlimited revisions policy is to make sure that you are 100% satisfied. The primary design concept has been approved.
- We aim at exceeding your expectations and strive to accomplish them. The company has not been contacted for more than 2 weeks of the project.
- We do not stop our revisions until you are completely satisfied with your design (the number of revisions will be according to your package). Another company or designer has been approached for the same project.
DELIVERY POLICY
- The complete order will be sent to the mentioned account on the date stated on Order Confirmation as well as a confirmation email will also be sent.
- The turnaround time will be according to the package, the minimum time required is 2 business days.
- In case of urgent order, contact our customer support team.
RECORD MAINTENANCE
Uptownlogos keeps the records of finalized designs so that in case of any misplaced order, you will be provided the exact file.
CUSTOMER SUPPORT
COMMUNICATION POLICY
- Uptownlogos will not be responsible for any communication done via any other platform than “[email protected]” or any numbers not provided by us or given on our official website.